{"id":2278,"date":"2023-06-16T02:41:41","date_gmt":"2023-06-16T02:41:41","guid":{"rendered":"https:\/\/wirelessdynamics.co.nz\/go\/?page_id=2278"},"modified":"2026-08-05T02:56:30","modified_gmt":"2026-08-05T02:56:30","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/wirelessdynamics.co.nz\/go\/frequently-asked-questions\/","title":{"rendered":"FAQs"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-2278\" data-postid=\"2278\" class=\"themify_builder_content themify_builder_content-2278 themify_builder tf_clear\">\n                    <div  data-lazy=\"1\" class=\"module_row themify_builder_row hero__banner about__banner tb_a6wy126 tb_first tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_o64a131 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_w9id285 text-shadow  \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h1>Got questions?<\/h1>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_ymaw659   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>We\u2019ve answered a few of the most commonly asked questions here. If you have other questions, feel free to get in touch \u2013 we&#8217;re here to help.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  id=\"search-section\" data-lazy=\"1\" class=\"module_row themify_builder_row ctm-container tb_j4k5608 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_e4yb625 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_kubw810   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2><strong>Frequently asked questions<\/strong><\/h2>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module accordion -->\n<div  class=\"module module-accordion tb_sff2331 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-sff2331-0\" class=\"tb_title_accordion\" aria-controls=\"acc-sff2331-0\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\" xlink:href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\" xlink:href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Can I get internet at my address?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-sff2331-0\" data-id=\"acc-sff2331-0\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_3t5b31\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_f8pg32 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_pncw32   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Pop your address into our <a href=\"https:\/\/wirelessdynamics.co.nz\/go\/coverage\/\">checker<\/a> and it\u2019ll tell you straight away whether you can get <a href=\"https:\/\/wirelessdynamics.co.nz\/go\/ultrafast-fibre-broadband\/\">Fibre<\/a> or <a href=\"https:\/\/wirelessdynamics.co.nz\/go\/rural-wireless-broadband\/\">Rural Wireless<\/a> at your place.<\/p>\n<p>If neither shows up but you\u2019ve got solid cell coverage, we can likely still get you online with a&nbsp;<a href=\"https:\/\/wirelessdynamics.co.nz\/go\/urban-wireless-broadband\/\">4G<\/a>&nbsp;service.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-sff2331-1\" class=\"tb_title_accordion\" aria-controls=\"acc-sff2331-1\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\" xlink:href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\" xlink:href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">How long does installation take?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-sff2331-1\" data-id=\"acc-sff2331-1\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_gdw131\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_xfgp31 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_9f5131   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"background-color: initial; color: inherit;\">Installation time depends on the type of connection you are getting.<\/span><\/p><p><span style=\"background-color: initial; color: inherit;\">Fibre is usually the quickest \u2013 if there&#8217;s already fibre at the house, we can order a service and activate a connection within a day (bearing in mind router delivery will add to this timeframe). If a fibre install is needed this will take longer, usually around 7 days but can be longer if consent from neighbours is required. e.g shared driveway).<\/span><\/p><p><span style=\"background-color: initial;\">Rural Wireless Broadband Installation timeframe is up to 14 days, but depending on scheduling it&nbsp;<\/span><span style=\"background-color: initial; color: inherit;\">normally around 5 days on average.<\/span><span style=\"background-color: initial; color: inherit;\">&nbsp;<\/span><span style=\"background-color: initial; color: inherit;\">Our installer will get in touch to arrange a visit time that suits you.<\/span><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-sff2331-2\" class=\"tb_title_accordion\" aria-controls=\"acc-sff2331-2\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\" xlink:href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\" xlink:href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">How do you supply internet to the rural community?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-sff2331-2\" data-id=\"acc-sff2331-2\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_ovrk31\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_b81y31 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_7sud31   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>We\u2019ve grown up rurally, so we know first-hand how hard it is to get a decent&nbsp;<strong><a href=\"https:\/\/wirelessdynamics.co.nz\/go\/rural-broadband\/\">internet connection<\/a>&nbsp;<\/strong>in the wops!<\/p>\n<p>We\u2019ve set about fixing that for the King Country by investing in establishing rural broadband infrastructure in the region. We\u2019ve built this network from the ground up.<\/p>\n<p>We use a form of radio that bounces from one hilltop site to another, then down into the valleys to connect you, the end customers. &nbsp;<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-sff2331-3\" class=\"tb_title_accordion\" aria-controls=\"acc-sff2331-3\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\" xlink:href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\" xlink:href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">How do I get connected?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-sff2331-3\" data-id=\"acc-sff2331-3\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_cqea31\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_9yvp31 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_s8p531   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Firstly, we need to know where you live.<\/p>\n<p>Then we can figure out if you live in our sweet spot \u2013 the geographic areas that we currently service with our own\u00a0<strong><a href=\"https:\/\/wirelessdynamics.co.nz\/go\/rural-broadband\/\">rural broadband<\/a>, <a href=\"https:\/\/wirelessdynamics.co.nz\/go\/urban-wireless-broadband\/\">4G<\/a>, or <\/strong><a href=\"https:\/\/wirelessdynamics.co.nz\/go\/ultrafast-fibre-broadband\/\"><strong>fibre broadband<\/strong>.<\/a>\u00a0<\/p>\n<p>If you\u2019re in the zone, then chances are we can hook you up, but we\u2019d want to arrange a site visit and conduct a free signal test first to confirm it\u2019s all go.\u00a0 If your signal is blocked by trees, hills or other structures, we might be out of luck.\u00a0\u00a0<\/p>\n<p>Once we\u2019ve sussed the best type of connection for you, we make it all happen!<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-sff2331-4\" class=\"tb_title_accordion\" aria-controls=\"acc-sff2331-4\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\" xlink:href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\" xlink:href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What should I do if my internet goes down?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-sff2331-4\" data-id=\"acc-sff2331-4\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_in1031\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_oqac31 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_6fpz31   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><span style=\"background-color: initial; color: inherit; font-size: 1em;\">In the first instance we<\/span><span style=\"background-color: initial; color: inherit; font-size: 1em;\">\u00a0recommend unplugging and re-starting your router, as this can often solve any minor niggles.<\/span><\/p>\n<p>You can<span style=\"color: inherit; font-size: 1em; background-color: initial;\">\u00a0also check our status page for any scheduled maintenance or known faults.\u00a0<\/span><span style=\"background-color: initial; color: inherit; font-size: 1em;\"><br><\/span><\/p>\n<p>If there are no known faults on our network, and your internet is still not working\u00a0<a href=\"https:\/\/wirelessdynamics.co.nz\/go\/contact-us\/\"><strong>Give us a call<\/strong><\/a>!\u00a0 The sooner we know about an issue, the sooner we can get onto identifying and fixing it.\u00a0<\/p>\n<p><span style=\"background-color: initial; color: inherit; font-size: 1em;\">Our customer support hours are Mon &#8211; Fri 9am to 5pm, if it is outside our business hours please leave a message for our on call technician to respond to.<\/span><\/p>\n<p>We pride ourselves on our responsiveness and commitment to issue resolution!<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-sff2331-5\" class=\"tb_title_accordion\" aria-controls=\"acc-sff2331-5\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\" xlink:href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\" xlink:href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What if I am a vulnerable person?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-sff2331-5\" data-id=\"acc-sff2331-5\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_pz8132\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_kovx32 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_q8dq32   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>If you are a vulnerable customer, we will supply you with a battery pack for the equipment we supply to you so that you have an alternative way to call emergency services during a power failure at your house.\u00a0 You can find out more information\u00a0<a href=\"https:\/\/wirelessdynamics.co.nz\/go\/commission-111-contact-code\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-sff2331-6\" class=\"tb_title_accordion\" aria-controls=\"acc-sff2331-6\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\" xlink:href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\" xlink:href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">What areas do you cover?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-sff2331-6\" data-id=\"acc-sff2331-6\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_503132\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_xbej32 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_52i532   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Our rural&nbsp;<a href=\"https:\/\/wirelessdynamics.co.nz\/go\/rural-broadband\/\">fixed wireless broadband network<\/a>&nbsp;currently covers over 3,500 square kilometers of the King Country in Waikato, NZ, with over 90 sites. That&#8217;s from Mokau in the south, all the way up through Piopio and Te Kuiti to north of Otorohanga (including the west coast \u2013 Kawhia \/ Taharoa \/ Marokopa).<\/p><p>Our fibre service&nbsp;<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-sff2331-7\" class=\"tb_title_accordion\" aria-controls=\"acc-sff2331-7\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\" xlink:href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\" xlink:href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">How reliable is your internet service?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-sff2331-7\" data-id=\"acc-sff2331-7\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_2n4u32\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_wgdw32 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_x92f32   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Our internet service is very reliable. We pride ourselves on keeping you connected, rain or shine, flood or drought.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-sff2331-8\" class=\"tb_title_accordion\" aria-controls=\"acc-sff2331-8\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\" xlink:href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\" xlink:href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">Are there different plans based on the usage of the internet in my household?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-sff2331-8\" data-id=\"acc-sff2331-8\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_o9y432\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_oevd32 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_1ght32   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Yes, We recommend\u00a0<a href=\"https:\/\/wirelessdynamics.co.nz\/go\/rural-broadband\/\">different plans<\/a>\u00a0based on the usage of the internet in your household and what they\u2019re mainly using it for.\u00a0<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n            <li itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-sff2331-9\" class=\"tb_title_accordion\" aria-controls=\"acc-sff2331-9\" aria-expanded=\"false\">\n                    <i class=\"accordion-icon\"><svg  class=\"tf_fa tf-ti-plus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-plus\" xlink:href=\"#tf-ti-plus\"><\/use><\/svg><\/i>                    <i class=\"accordion-active-icon tf_hide\"><svg  class=\"tf_fa tf-ti-minus\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" aria-hidden=\"true\"><use href=\"#tf-ti-minus\" xlink:href=\"#tf-ti-minus\"><\/use><\/svg><\/i>                    <span class=\"accordion-title-wrap\">How does your customer service differ from other internet service providers?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-sff2331-9\" data-id=\"acc-sff2331-9\" aria-hidden=\"true\" class=\"accordion-content tf_hide tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_9xhx32\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_vnsf32 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_2w0n32   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Our customer service is efficient and based locally, so we are in the same time zone as our customers and can respond quickly to any issues that arise. We may even pay you a visit to resolve problems in person.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion -->        <\/div>\n                        <\/div>\n        <\/div>\n        <\/div>\n<!--\/themify_builder_content--><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Got questions?<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_exactmetrics_skip_tracking":false,"footnotes":""},"class_list":["post-2278","page","type-page","status-publish","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>UltraFast Fibre | Wireless Dynamics<\/title>\n<meta name=\"description\" content=\"Wireless Dynamics is a Te Kuiti based provider of internet service for your home, your business and your farm, delivering to the King Country region.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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Dynamics"},"image":{"@id":"https:\/\/wirelessdynamics.co.nz\/go\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/WirelessDynamics\/"]}]}},"builder_content":"<h1>Got questions?<\/h1>\n<p>We\u2019ve answered a few of the most commonly asked questions here. If you have other questions, feel free to get in touch \u2013 we're here to help.<\/p>\n<h2><strong>Frequently asked questions<\/strong><\/h2>\n<ul><li><h4>Can I get internet at my address?<\/h4><p>Pop your address into our <a href=\"https:\/\/wirelessdynamics.co.nz\/go\/coverage\/\">checker<\/a> and it\u2019ll tell you straight away whether you can get <a href=\"https:\/\/wirelessdynamics.co.nz\/go\/ultrafast-fibre-broadband\/\">Fibre<\/a> or <a href=\"https:\/\/wirelessdynamics.co.nz\/go\/rural-wireless-broadband\/\">Rural Wireless<\/a> at your place.<\/p> <p>If neither shows up but you\u2019ve got solid cell coverage, we can likely still get you online with a&nbsp;<a href=\"https:\/\/wirelessdynamics.co.nz\/go\/urban-wireless-broadband\/\">4G<\/a>&nbsp;service.<\/p><\/li><li><h4>How long does installation take?<\/h4><p>Installation time depends on the type of connection you are getting.<\/p><p>Fibre is usually the quickest \u2013 if there's already fibre at the house, we can order a service and activate a connection within a day (bearing in mind router delivery will add to this timeframe). If a fibre install is needed this will take longer, usually around 7 days but can be longer if consent from neighbours is required. e.g shared driveway).<\/p><p>Rural Wireless Broadband Installation timeframe is up to 14 days, but depending on scheduling it&nbsp;normally around 5 days on average.&nbsp;Our installer will get in touch to arrange a visit time that suits you.<\/p><\/li><li><h4>How do you supply internet to the rural community?<\/h4><p>We\u2019ve grown up rurally, so we know first-hand how hard it is to get a decent&nbsp;<strong><a href=\"https:\/\/wirelessdynamics.co.nz\/go\/rural-broadband\/\">internet connection<\/a>&nbsp;<\/strong>in the wops!<\/p> <p>We\u2019ve set about fixing that for the King Country by investing in establishing rural broadband infrastructure in the region. We\u2019ve built this network from the ground up.<\/p> <p>We use a form of radio that bounces from one hilltop site to another, then down into the valleys to connect you, the end customers. &nbsp;<\/p><\/li><li><h4>How do I get connected?<\/h4><p>Firstly, we need to know where you live.<\/p> <p>Then we can figure out if you live in our sweet spot \u2013 the geographic areas that we currently service with our own\u00a0<strong><a href=\"https:\/\/wirelessdynamics.co.nz\/go\/rural-broadband\/\">rural broadband<\/a>, <a href=\"https:\/\/wirelessdynamics.co.nz\/go\/urban-wireless-broadband\/\">4G<\/a>, or <\/strong><a href=\"https:\/\/wirelessdynamics.co.nz\/go\/ultrafast-fibre-broadband\/\"><strong>fibre broadband<\/strong>.<\/a>\u00a0<\/p> <p>If you\u2019re in the zone, then chances are we can hook you up, but we\u2019d want to arrange a site visit and conduct a free signal test first to confirm it\u2019s all go.\u00a0 If your signal is blocked by trees, hills or other structures, we might be out of luck.\u00a0\u00a0<\/p> <p>Once we\u2019ve sussed the best type of connection for you, we make it all happen!<\/p><\/li><li><h4>What should I do if my internet goes down?<\/h4><p>In the first instance we\u00a0recommend unplugging and re-starting your router, as this can often solve any minor niggles.<\/p> <p>You can\u00a0also check our status page for any scheduled maintenance or known faults.\u00a0<br><\/p> <p>If there are no known faults on our network, and your internet is still not working\u00a0<a href=\"https:\/\/wirelessdynamics.co.nz\/go\/contact-us\/\"><strong>Give us a call<\/strong><\/a>!\u00a0 The sooner we know about an issue, the sooner we can get onto identifying and fixing it.\u00a0<\/p> <p>Our customer support hours are Mon - Fri 9am to 5pm, if it is outside our business hours please leave a message for our on call technician to respond to.<\/p> <p>We pride ourselves on our responsiveness and commitment to issue resolution!<\/p><\/li><li><h4>What if I am a vulnerable person?<\/h4><p>If you are a vulnerable customer, we will supply you with a battery pack for the equipment we supply to you so that you have an alternative way to call emergency services during a power failure at your house.\u00a0 You can find out more information\u00a0<a href=\"https:\/\/wirelessdynamics.co.nz\/go\/commission-111-contact-code\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p><\/li><li><h4>What areas do you cover?<\/h4><p>Our rural&nbsp;<a href=\"https:\/\/wirelessdynamics.co.nz\/go\/rural-broadband\/\">fixed wireless broadband network<\/a>&nbsp;currently covers over 3,500 square kilometers of the King Country in Waikato, NZ, with over 90 sites. That's from Mokau in the south, all the way up through Piopio and Te Kuiti to north of Otorohanga (including the west coast \u2013 Kawhia \/ Taharoa \/ Marokopa).<\/p><p>Our fibre service&nbsp;<\/p><\/li><li><h4>How reliable is your internet service?<\/h4><p>Our internet service is very reliable. We pride ourselves on keeping you connected, rain or shine, flood or drought.<\/p><\/li><li><h4>Are there different plans based on the usage of the internet in my household?<\/h4><p>Yes, We recommend\u00a0<a href=\"https:\/\/wirelessdynamics.co.nz\/go\/rural-broadband\/\">different plans<\/a>\u00a0based on the usage of the internet in your household and what they\u2019re mainly using it for.\u00a0<\/p><\/li><li><h4>How does your customer service differ from other internet service providers?<\/h4><p>Our customer service is efficient and based locally, so we are in the same time zone as our customers and can respond quickly to any issues that arise. We may even pay you a visit to resolve problems in person.<\/p><\/li><\/ul>\n<p>Pop your address into our <a href=\"https:\/\/wirelessdynamics.co.nz\/go\/coverage\/\">checker<\/a> and it\u2019ll tell you straight away whether you can get <a href=\"https:\/\/wirelessdynamics.co.nz\/go\/ultrafast-fibre-broadband\/\">Fibre<\/a> or <a href=\"https:\/\/wirelessdynamics.co.nz\/go\/rural-wireless-broadband\/\">Rural Wireless<\/a> at your place.<\/p> <p>If neither shows up but you\u2019ve got solid cell coverage, we can likely still get you online with a&nbsp;<a href=\"https:\/\/wirelessdynamics.co.nz\/go\/urban-wireless-broadband\/\">4G<\/a>&nbsp;service.<\/p>\n<p>Installation time depends on the type of connection you are getting.<\/p><p>Fibre is usually the quickest \u2013 if there's already fibre at the house, we can order a service and activate a connection within a day (bearing in mind router delivery will add to this timeframe). If a fibre install is needed this will take longer, usually around 7 days but can be longer if consent from neighbours is required. e.g shared driveway).<\/p><p>Rural Wireless Broadband Installation timeframe is up to 14 days, but depending on scheduling it&nbsp;normally around 5 days on average.&nbsp;Our installer will get in touch to arrange a visit time that suits you.<\/p>\n<p>We\u2019ve grown up rurally, so we know first-hand how hard it is to get a decent&nbsp;<strong><a href=\"https:\/\/wirelessdynamics.co.nz\/go\/rural-broadband\/\">internet connection<\/a>&nbsp;<\/strong>in the wops!<\/p> <p>We\u2019ve set about fixing that for the King Country by investing in establishing rural broadband infrastructure in the region. We\u2019ve built this network from the ground up.<\/p> <p>We use a form of radio that bounces from one hilltop site to another, then down into the valleys to connect you, the end customers. &nbsp;<\/p>\n<p>Firstly, we need to know where you live.<\/p> <p>Then we can figure out if you live in our sweet spot \u2013 the geographic areas that we currently service with our own\u00a0<strong><a href=\"https:\/\/wirelessdynamics.co.nz\/go\/rural-broadband\/\">rural broadband<\/a>, <a href=\"https:\/\/wirelessdynamics.co.nz\/go\/urban-wireless-broadband\/\">4G<\/a>, or <\/strong><a href=\"https:\/\/wirelessdynamics.co.nz\/go\/ultrafast-fibre-broadband\/\"><strong>fibre broadband<\/strong>.<\/a>\u00a0<\/p> <p>If you\u2019re in the zone, then chances are we can hook you up, but we\u2019d want to arrange a site visit and conduct a free signal test first to confirm it\u2019s all go.\u00a0 If your signal is blocked by trees, hills or other structures, we might be out of luck.\u00a0\u00a0<\/p> <p>Once we\u2019ve sussed the best type of connection for you, we make it all happen!<\/p>\n<p>In the first instance we\u00a0recommend unplugging and re-starting your router, as this can often solve any minor niggles.<\/p> <p>You can\u00a0also check our status page for any scheduled maintenance or known faults.\u00a0<br><\/p> <p>If there are no known faults on our network, and your internet is still not working\u00a0<a href=\"https:\/\/wirelessdynamics.co.nz\/go\/contact-us\/\"><strong>Give us a call<\/strong><\/a>!\u00a0 The sooner we know about an issue, the sooner we can get onto identifying and fixing it.\u00a0<\/p> <p>Our customer support hours are Mon - Fri 9am to 5pm, if it is outside our business hours please leave a message for our on call technician to respond to.<\/p> <p>We pride ourselves on our responsiveness and commitment to issue resolution!<\/p>\n<p>If you are a vulnerable customer, we will supply you with a battery pack for the equipment we supply to you so that you have an alternative way to call emergency services during a power failure at your house.\u00a0 You can find out more information\u00a0<a href=\"https:\/\/wirelessdynamics.co.nz\/go\/commission-111-contact-code\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<p>Our rural&nbsp;<a href=\"https:\/\/wirelessdynamics.co.nz\/go\/rural-broadband\/\">fixed wireless broadband network<\/a>&nbsp;currently covers over 3,500 square kilometers of the King Country in Waikato, NZ, with over 90 sites. That's from Mokau in the south, all the way up through Piopio and Te Kuiti to north of Otorohanga (including the west coast \u2013 Kawhia \/ Taharoa \/ Marokopa).<\/p><p>Our fibre service&nbsp;<\/p>\n<p>Our internet service is very reliable. We pride ourselves on keeping you connected, rain or shine, flood or drought.<\/p>\n<p>Yes, We recommend\u00a0<a href=\"https:\/\/wirelessdynamics.co.nz\/go\/rural-broadband\/\">different plans<\/a>\u00a0based on the usage of the internet in your household and what they\u2019re mainly using it for.\u00a0<\/p>\n<p>Our customer service is efficient and based locally, so we are in the same time zone as our customers and can respond quickly to any issues that arise. We may even pay you a visit to resolve problems in person.<\/p>","_links":{"self":[{"href":"https:\/\/wirelessdynamics.co.nz\/go\/wp-json\/wp\/v2\/pages\/2278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wirelessdynamics.co.nz\/go\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wirelessdynamics.co.nz\/go\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wirelessdynamics.co.nz\/go\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wirelessdynamics.co.nz\/go\/wp-json\/wp\/v2\/comments?post=2278"}],"version-history":[{"count":71,"href":"https:\/\/wirelessdynamics.co.nz\/go\/wp-json\/wp\/v2\/pages\/2278\/revisions"}],"predecessor-version":[{"id":5540,"href":"https:\/\/wirelessdynamics.co.nz\/go\/wp-json\/wp\/v2\/pages\/2278\/revisions\/5540"}],"wp:attachment":[{"href":"https:\/\/wirelessdynamics.co.nz\/go\/wp-json\/wp\/v2\/media?parent=2278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}