Frequently Asked Questions

Te Kuiti is the home of our business, and our people. 

We’re locals servicing our fellow locals.  We’re in the same time zone as you and speaking the same language as you so we are responsive to issues to make sure they are resolved quickly and efficiently.  

We’ve grown up rurally, so we know first-hand how hard it is to get internet connection in the wop wops!

We’ve set about fixing that for the King Country by investing in establishing over 50 infrastructure sites in the region. These are sites we’ve built from the ground up.

We use a form of radio that bounces from one hilltop site to another, then down into the valleys to connect you, the end customers.  

Firstly, we need to know where you live.

Then we can figure out if you live in our sweet spot – the geographic areas that we currently service with our own rural broadband infrastructure, 3G/4G, or copper/fibre broadband. 

If you’re in the zone, then chances are we can hook you up, but we’d want to arrange a site visit and conduct a free signal test first to confirm it’s all go.  If your signal is blocked by trees, hills or other structures, we might be out of luck.  

Once we’ve sussed the best type of connection for you, we make it all happen!

In the first instance we recommend unplugging and re-starting your router, as this can often solve any minor niggles.

You can also check our status page for any scheduled maintenance or known faults. 

If there are no known faults on our network, and your internet is still not working Give us a call!  The sooner we know about an issue, the sooner we can get onto identifying and fixing it. 

Our customer support hours are Mon – Fri 9am to 5pm, if it is outside our business hours please leave a message for our on call technician to respond to.

We pride ourselves on our responsiveness and commitment to issue resolution!

Easy peasy.  Just let us know you’re keen to make the switch from ADSL or VDSL (copper) to fibre, and we’ll let you know when its available.  

Fibre guarantees faster speeds so once its available on your street, it’s definitely worth considering!

If you are a vulnerable customer, we will supply you with a battery pack for the equipment we supply to you so that you have an alternative way to call emergency services during a power failure at your house.  You can find out more information here.

The fixed wireless broadband network currently covers over 2,500 square kilometers of the King Country in Waikato, NZ, with over 70 sites.

Our internet service is very reliable. We pride ourselves on keeping you connected, rain or shine, flood or drought.

Yes, We recommend different plans based on the usage of the internet in your household and what they’re mainly using it for. 

Our customer service is efficient and based locally, so we are in the same time zone as our customers and can respond quickly to any issues that arise. We may even pay you a visit to resolve problems in person.

Fibre broadband is now available in most of our King Country towns including Te Kuiti, Benneydale, Piopio, Mokau and Otorohanga.